Complaint Workflow

For more detailed information read Complaints.

Workflow

digraph G {
    claim -> answered;
    edge[style=dashed];
    draft -> claim;
    answered -> {pending,resolved};
    {draft,claim,answered,pending} -> cancelled;
    edge[style=bold];
    pending -> {declined,resolved,invalid};
    edge[label="3d" style=dotted];
    claim -> pending;
    answered -> {resolved, invalid, declined};
}

Roles

Complainant:dashed
Procuring entity:
 plain
Reviewer:bold
Chronograph:dotted

Statuses

draft:

Initial status

Complainant can submit claim, upload documents, cancel claim, and re-submit it.

claim:

Procuring entity can upload documents and answer to claim.

Complainant can cancel claim.

answered:

Complainant can cancel claim, upload documents, accept solution or escalate claim to complaint.

pending:

Reviewer can upload documents and review complaint.

Complainant can cancel claim.

invalid:

Terminal status

Complaint recognized as invalid.

declined:

Terminal status

Complaint recognized as declined.

resolved:

Terminal status

Complaint recognized as resolved.

cancelled:

Terminal status

Complaint cancelled by complainant.