Complaint Workflow¶

For more detailed information read Complaints.

Tender Conditions Claims/Complaints¶

Tender Award Claims/Complaints¶

Workflow¶

digraph G {
claim -> answered;
edge[style=dashed];
draft -> claim;
answered -> resolved;
{draft,claim,answered} -> cancelled;
edge[label="3d" style=dotted];
answered -> {resolved, invalid, declined};
edge[label="complete" style=dotted];
claim -> ignored;
edge[label="auto" style=dotted];
pending -> ignored;
pending -> {resolved, invalid, declined};
}

Roles¶

Procuring entity:
Complainant:	dashed
	plain
Chronograph:	dotted

Statuses¶

draft:	Initial status Complainant can submit claim, upload documents, cancel claim, and re-submit it.
claim:	Procuring entity can upload documents and answer to claim. Complainant can cancel claim.
answered:	Complainant can cancel claim, upload documents, agree or disagree with decision.
pending:	Reviewer can upload documents and review complaint. Complainant can cancel claim.
invalid:	Terminal status Claim recognized as invalid.
declined:	Terminal status Claim recognized as declined.
resolved:	Terminal status Claim recognized as resolved.
cancelled:	Terminal status Claim cancelled by complainant.
ignored:	Terminal status Claim ignored by procuring entity.